lv44 Privacy Policy — Your information is completely safe with us

lv44 is an online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") sets out our commitments and practices regarding the collection, processing, storage, and protection of your personal information — that is, the information of anyone who uses our website and services.

By browsing our website, creating an account, or using any of our services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies only to lv44's own domain and services. We are not responsible for the privacy practices of any third-party websites or services.

lv44 collects information in two ways — what you provide directly, and what our technical systems collect automatically.

2.1 Information You Provide Directly

• Name and date of birth (for age verification)
• Email address and contact details
• Your chosen username and password (stored in encrypted form)
• National ID or passport details for identity verification
• bKash, Nagad, or Rocket mobile wallet numbers (for processing transactions)
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the site, pages visited, and click patterns
• Session data collected via cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

lv44 uses your information only for the legitimate purposes listed below:

3.1 Account Management and Identity Verification

Your information is used for account registration, the login process, and age verification. lv44 only provides services to those aged 21 and above, so age verification is a mandatory process for us.

3.2 Processing Financial Transactions

Your mobile wallet information is used to process deposits of a minimum of ৳200 and withdrawals of a minimum of ৳1,000. Withdrawals are generally completed within 30 minutes to 3 hours.

3.3 Providing Customer Support

Contact information and communication history are used to ensure your support requests are resolved properly. Our 24/7 live chat and email support team relies on this data.

3.4 Security and Fraud Prevention

Technical data is used to identify suspicious activity, prevent unauthorised access, and detect policy-violating behaviour such as creating multiple accounts.

3.5 Service Improvement and Personalisation

We analyse your usage patterns to improve service quality and make your experience more relevant. However, this analysis is never shared with third-party advertisers.

lv44 gives the highest priority to the security of your information. The technical and organisational measures we have put in place include:

• SSL Encryption: Our entire site is secured with SSL/TLS encryption. All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly; industry-standard hashing algorithms are used.
• Restricted Access Controls: Only authorised staff can access your information, and access is granted only on a need-to-know basis.
• Regular Security Reviews: Our systems and processes are kept under regular security review.
• Firewalls and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and intrusion detection systems.

However, it is widely understood that no method of transmitting information over the internet or storing it electronically is completely secure. We follow the highest standards accepted in the industry, but an absolute guarantee of security cannot be given.

lv44 does not sell your personal information or share it with third parties for commercial purposes. Information may be shared only in the limited circumstances described below:

5.1 Payment Processors

The necessary information is shared with bKash, Nagad, and Rocket to complete your financial transactions. These payment providers follow their own privacy policies and security standards.

5.2 Technology Service Providers

We use certain trusted technology partners for site operations, data analysis, and customer service. Strict data processing agreements are in place with these partners.

5.3 Legal Obligations

Where we are legally required to do so — such as under a court order, lawful legal process, or a valid request from a government authority — we may disclose information. In such cases, we will make every effort to notify you to the extent possible.

lv44 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as maintaining your login session and ensuring security. The site cannot function properly without them.

6.2 Performance Cookies

These cookies help us understand which parts of our site are used most, which in turn helps us improve our services.

6.3 Cookie Controls

You can block or delete cookies by changing your browser settings. However, blocking certain essential cookies may affect the functionality of the site.

You have the following rights regarding your information, which lv44 respects:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal or contractual obligations apply.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Data Portability: You may request your information in a structured, commonly usable format.
• Right to Object: You have the right to object to certain types of processing.

To exercise any of the above rights, please contact our support team. We generally try to respond as quickly as possible after verifying the details of the request.

lv44 retains your personal information in accordance with the following policy:

• Relevant information is kept while your account is active and as needed to provide services.
• Even after an account is closed, certain information may be retained for legal, regulatory, or fraud-prevention purposes.
• Records of financial transactions are kept for the period required under applicable law.
• Information collected for marketing purposes will be deleted upon withdrawal of your consent.

lv44 is an entirely adults-only platform. Only those aged 21 and above may use our services. We do not intentionally collect any information from minors.

If we become aware that a minor is using or has attempted to use our services, we will immediately close that account and delete any information collected.

If you become aware that a minor has registered on our platform, please notify our support team immediately.

lv44 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Display a clear notice on the site.
• Notify you at your registered email address where applicable.

If you continue using our services after changes are published, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please stop using our services and contact us to close your account.

Our servers or service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are carried out under industry-standard encryption and data protection agreements.

lv44 is always committed to ensuring the privacy and security of your information, wherever that data is stored.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• Live Chat: 24/7 direct chat support available through the site
• Email: [email protected]
• Language: Support available in Bengali and English

We treat your privacy-related requests as a priority and try to respond as quickly as possible.